About PetYoYo
Who is PetYoYo?
PetYoYo is a pet health and safety brand by SuperPixel Technology, a TOP3 smartphone vision supplier behind hundreds of patents and the visual recognition algorithms in devices from Huawei, Samsung, and Transsion. Backed by the President of iFlytek and senior 360 executives, we spent a year building our own multi-pet recognition AI and health consultation model from the ground up. Our products have won design awards in France and the US — and we're just getting started.
Why choose PetYoYo?
Because your pets aren't one-size-fits-all, and neither should their care be. Our self-developed AI recognizes each pet individually, tracks their health separately, and lets you interact with them remotely — all without a monthly subscription. With smartphone-grade vision algorithms, design awards on two continents, and an ecosystem spanning cameras, trackers, and health collars, we're building pet tech that actually grows with your family. Not a gadget. A system.
About Service
What is the return policy? Do I need to pay any cost for returns or exchanges?
You have the right to apply for a return within 30 calendar days after delivery of the product.
If returns or exchanges occur due to product quality issues, all costs will be covered by PetYoYo.
I haven't received the goods after placing the order. What should I do?
You can check whether the product has been sent out and if there is already logisticsinformation.
If the logistics status is not updated for a long time during after shipped, you cancontact us directly, we will assist you to solve the problem.
When can I receive the goods?
Estimated delivery is 3-7 days for U.S. orders
7-15 days for other regions.
What is the warranty policy?
The product comes with a 1-year warranty.
Can I expect regular updates asI advance?
Yes, we are committed to regularly improving the product with new updates, which willbe rolled out promptly.